Credit: Adobe Stock
Credit: Adobe Stock

AD: The Most Frequent Issues Leading to Jet2 Compensation Claims

Sponsored Content | Popular British low-cost airline Jet2 has been transporting millions of people around Europe since it first took off in 2002. It is known for its affordable travel alternatives and vast vacation destination network. Jet2, like other airlines, has operational issues that lead to passenger compensation claims.

Navigating Airline Compensation: An Overview

Regulations on airline compensation claims guarantee customers are treated fairly during interruptions. Passengers and airlines must understand compensation claim concerns to manage expectations and enhance service.

Understanding Flight Delays and EU Regulations

European Union Regulation 261/2004 defines a flight delay and states that passengers are entitled to compensation in the event that their aircraft arrives at its destination later than three hours. The regulation protects passenger rights and holds airlines liable for delays within their control.

Eurocontrol data shows that Jet2’s average delay rate is similar to that of other low-cost airlines. Specific routes and seasons may cause more delays.

However, the most common causes of flight delays are:

  • Tech Issues: Mechanical issues or maintenance delays.
  • The weather: Weather problems can throw off plans, especially in the winter.
  • Air traffic restrictions: Air traffic control or congestion strikes.

In June 2023, a Jet2 flight from Manchester to Tenerife was delayed six hours by a mechanical issue. The airline paid €400 per passenger as delayed flight compensation jet2, demonstrating EU conformity.

How Jet2 Handles Flight Cancellations

European Union Regulation 261/2004 states that if a passenger’s flight is cancelled and they were not notified fourteen days in advance, they are entitled to compensation. Flight distance determines compensation and comprises €250–€600.

Jet2’s cancellation rates are significantly below average, indicating good operations. However, different circumstances cause cancellations. They can be divided into the following groups:

  • Operations Issues: Issues with aircraft rotation or logistics.
  • Strikes: Industrial action by airport or airline workers.
  • Missing Crew: Unexpected absenteeism or scheduling mistakes.

In general, the situation looks like this:

Flight Delays Technical issues, weather, air traffic €250 – €600
Flight Cancellations Operational issues, strikes, lack of crew €250 – €600
Denied Boarding Overbooking €250 – €600
Missed Connections Short layovers, delays, operational mishaps Varies
Baggage Issues Lost, delayed, or damaged baggage Up to €1,131
Customer Service Lack of information, rude staff, inadequate assistance Varies
Flight Delays Technical issues, weather, air traffic €250 – €600


Unfortunately, cancellations are very inconvenient because they often require longer stays and rebooking problems. Common compensation includes flight rebooking and money.

Jet2’s Approach to Overbooking

Overbooking is the most common cause of denied boarding, which happens when passengers are forcibly excluded from boarding even when they have valid tickets. For such interruptions, EU Regulation 261/2004 compensates travellers.


In order to optimize seat occupancy, Jet2 often overbooks. However, impacted travellers get compensation and alternate flights.


In comparison to other airlines, Jet2 has fewer refused boardings. Passengers might earn up to €600 for alternative flights based on travel distance and wait time. For example, five people were refused boarding on an overbooked Jet2 aircraft from Leeds to Faro in August 2022. They received €400 apiece and were rebooked on the following flight.

The Impact of Missed Connections on Travellers

People miss connecting flights owing to delays or other complications. This might increase travel time and expense.
Jet2’s point-to-point concept reduces connecting flights, although partner airline multi-leg journeys might still need missing connections.
What are the most common contributing factors?

  • Short Layover Times: There is too little time between flights.
  • Delays: Delays on first flights cause missed connections.
  • Mishaps in Operations: Poor time management.

If the airline caused missed connections, passengers might get reimbursement for alternative transportation, lodging, and food.

Navigating Luggage Problems with Jet2


Lost, delayed, or damaged luggage are baggage handling difficulties. Passengers are frustrated by such situations.

Jet2 adopts industry-standard baggage and compensation procedures. The Montreal Convention allows delayed or lost luggage claims up to €1,131.

While numbers fluctuate, Jet2’s luggage complaints are modest but frequent. One of such cases was with a London-Prague flight’s luggage that was delayed for 48 hours in December 2023. The traveller received €300 from Jet2 for essentials and inconvenience.

Customer Service Complaints

Complaints about bad customer service often lead to claims for compensation, which shows companies where they can do better. The most frequently encountered problems are:


  • Lack of Information: Insufficient delay/cancellation updates.
  • Rude Staff: Unprofessional airline staff.
  • Insufficient Help: Mishandling particular requests or complaints.


Jet2 addresses customer service complaints quickly. Refunds, vouchers, and rebooking are their compensation policies. Once, a delayed aeroplane passenger complained about unfriendly service in 2022. Jet2 offered an official apology and a €200 travel ticket as compensation.

Distinguishing Extraordinary Circumstances from Airline Responsibility

In rare cases, like nature tragedies or security threats, planes don’t have to pay compensation. However, differentiating them from airline liability is difficult.


Extreme situations are sometimes misinterpreted by passengers, causing compensation disputes. Precedents explain these difficulties. The European Court of Justice’s rulings on airline liability for compensation affect Jet2’s claims processing.

Final Thoughts

Jet2 compensation claims are most often caused by aircraft delays, cancellations, refused boarding, missed connections, luggage problems, and customer service complaints. For the sake of passenger confidence and happiness, it is essential that compensation claims be handled transparently and efficiently.


By maximizing operational efficiency, better-serving customers, and communicating clearly, Jet2 can reduce compensation claims. Jet2 will be able to improve the entire travel experience and make sure that everyone has a more dependable and seamless trip by taking proactive measures to solve these concerns.